Congress 2014: Approaches to Patient Education

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Approaches to Patient Education

Join us for a four-part podium session that will give you fresh ideas for improving patient education and follow-up.

Amy Singer will present "Enhancing Patient Education Through the Use of a Breast Biopsy Educational Booklet." She'll describe the positive impact that a breast biopsy booklet can have on patient learning and satisfaction.

Molley Henneberry will present "Discharge Isn't the End: We're Still Watching." She'll discuss the positive results of a leading institution's follow-up protocol, in which oncology nurses phoned patients 24–72 hours following discharge to monitor key symptoms, decrease readmissions, and document patient information.

Denise Fleming will present "Before We Begin: Does a Pretreatment Education Phone Call Increase Satisfaction for the New Outpatient Chemotherapy Patient?" She'll identify the benefits of a pretreatment education phone call, a nursing intervention that increased patient satisfaction with the first chemotherapy experience.

Michelle Wasko will present "Making the Calls That Matter Most." She'll highlight how an interdisciplinary team at The James met new Medicare and Medicaid requirements for transitional care codes and decreased readmissions through telephone follow-up.

Speakers

Denise Fleming, RN, BSN, OCN®

Clinical Resource Nurse, University of California Davis Medical Center

Denise Fleming is a clinical resource nurse in the adult infusion room at the University of California Davis Medical Center (UCDMC), a Magnet-designated teaching hospital in Sacramento. She has been chemotherapy- and ONCC-certified since 2004, and is a member of the North Valley ONS Chapter. She has been a registered nurse for 20 years and has a background in inpatient pediatric and adult bone marrow transplant, as well as emergency and... Read More →

Molley Henneberry, RN, OCN®

Admit/Discharge/Transfer Nurse, Billings Clinic

Molley Henneberry is an Admit/Discharge/Transfer (ADT) registered nurse who created the Billings Clinic’s first ADT position in the inpatient cancer care (ICC) unit. For the past three years, she has overseen the safe discharge of patients with multiple diagnoses, encompassing patient education, communication with external providers, and interdisciplinary teamwork. She created a Transition Day on the ICC to complete a record number of... Read More →